Helpful info for Silk+ Members
(Access & FAQ)
3 Steps to Access your 8 Premium Podcasts
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Step 1
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TO DO:
1) Start on the device that you use to listen to your podcasts.
2) After your purchase, go to your email inbox and open your receipt email from Silk Studio Podcasts.
3) Scroll down and tap “View podcasts” (see image below).
4) If requested, log in to your account.
5) A browser page will open like the image you see in the next step.
Proceed to Step 2.
Step 2
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TO DO:
1) Tap the "Subscribe" button next to a podcast (circled in the image below).
2) Tap the Podcast App you want to use.
3) Your selected Podcast App will automatically open (if Spotify, then you may need to log in first)
Proceed to Step 3.
Step 3
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TO DO:
Your new podcast may be automatically added with your other podcasts in your app,
OR...If you see a pop-up, then tap “Subscribe” or "Follow" (see image below). Success! Podcast has been added to your podcast player.
To immediately add another podcast from your bundle, repeat Steps 2 & 3.
Questions you may have:
What important information is in my receipt email?
Your receipt email not only contains your receipt, but it will also contain a link to your new podcasts and a link to this instruction page in case you want to review this information again. So make sure you open, read, and save that email.
How do I access my new premium podcasts?
Option #1: If using your receipt email, then follow steps #1, #2, and #3 shown above.
Option #2: If not using your receipt email, then follow these steps:
Start on the device that you use to listen to your podcasts.
Log in with your email and password (or use the send email link option)
Now just follow Steps #2 and #3 shown at the top of this page!
How do I access my membership account?
Log in with your email and password (or use the send email link option)
You are now in your Silk+ membership account.
Done!
How do I view or download my receipts/invoices?
To find and view your first receipt email: Use the SEARCH function in your email platform to search your email inbox (and your junk folder) for an email from "Silk Studio Podcasts." No luck? Go to the next option.
To view or download all of your receipts/invoices: Follow these steps:
Log in with your email and password (or use the send email link option)
Click "Orders" in the list of options
Click "View invoice" (or "Download invoice')
How do I find my new podcasts in my Podcast App?
You can find them wherever your other podcasts are in that same app.
For Apple Podcasts, you can find your new podcasts by going to: “Library” > “Shows”
How do I load other episodes from the same new podcast?
You may notice that your new podcast only has one episode. This episode was auto-loaded for you when you added the podcast to your podcast player.
To access all the other episodes, look for a link in your podcast app to “All Episodes”, “All”, or something similar.
For Apple Podcasts, you can find all the episodes to one of your new podcasts by going to: “Library” > “Shows” > Tap on new podcast > “See All Episodes”
What Podcast Apps will I be able to select and use from my browser window?
If using an Apple iPhone/iPad, then you will see the following options: Apple Podcasts, Spotify, Google Podcasts, Pocket Casts, Overcast, Castro, Downcast.
If using an Android device, then you will see the following options: Spotify, Google Podcasts, Pocket Casts, & other options
If using a Computer/Laptop, then you will see the following options: Spotify, Google Podcasts, iTunes
What additional Podcast Apps will work with my new premium podcasts?
In addition to the Podcast Apps mentioned above, the Podcast Apps below will also work.
Additional Podcast Apps that can be used on Apple iPhone/iPad include: RadioPublic, PodCruncher
Additional Podcast Apps that can be used on Android Devices include: RadioPublic, Podcast Republic, Podcast Addict, BeyondPod, Doggcatcher, Player FM, Podkicker, AntennaPod, and Simple Podcatcher.
The downside of using one of these additional Podcast Apps is that it will take a little more work. Here are the basic steps.
If you don't have it already, download the desired podcast app to your device.
Go to your receipt email and click the "View Podcasts" link as shown in Step #1 above.
Go to your browser window view as shown in Step #2 above. Under the podcast apps shown in Step #2, your unique premium podcast url will be displayed (not shown in the image above). Copy this url.
Open up your podcast app and look for where you can enter a podcast url. Look for “add rss url”, "add feed url", "add a show by url", “add podcast manually”, or something similar.
Enter your premium podcast url and your new podcast should now be in that podcast app.
Which Podcast Apps won’t work with my new premium podcasts?
Although this may change in the near future, the following Podcast Apps don’t currently allow premium podcasts: Google Music, Pandora, TuneIn, and iHeartRadio.
Podbean and Castbox are not recommended because they may not work properly with premium podcasts.
How exactly does the membership/support work?
When you make a pledge you will be able to access the podcasts. You will continue to have access to the podcasts for as long as you are an active supporter. When you decide to end your support you won't be able to access the podcasts anymore. That is not a very technical answer. How the tech wizards actually do that is sparkly voodoo magic to me.
How do I switch to a different membership plan?
Perhaps you started on the monthly payment plan and want to switch to the cheaper annual payment plan.
Here are the steps:
Log in with your email and password (or use the send email link option)
Click "Subscriptions" and then click on your active subscription.
Click "Change plan" and then select your new plan.
Click "Confirm and change my plan"
Done!
How do I cancel my membership and/or stop any future charges/payments?
You can stop all future charges by canceling your support/membership. This will also end your access to all of the premium podcasts.
Here are the steps:
Log in with your email and password (or use the send email link option)
Click "Subscriptions" and then click on your active subscription.
Click "Cancel Subscription" and the next steps.
This will cancel the "auto-renew"
Done!
How do I turn my Membership back on and restart my subscription and access?
Log in with your email and password (or use the send email link option)
Click "Subscriptions" and then click on your subscription.
Click "Renew now" and the next steps.
Done!
Have another question?
Reach out anytime to Harris at silknotice@gmail.com
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Silk Studio Podcasts